2021-12-15 Severe Wind Storm

Work continues throughout our city to restore electrical service as does our work to restore generator operation.  We have an ETA of the generator of 1700 central time from the machine shop that will fabricate replacement parts.  We are monitoring the condition of the electrical utility power closely.  We detected erroneously out-of-spec power ... Read More »

16th Dec 2021
Upstream Network Maintenance - Buffalo, NY

Time Window: 08/04/2021 12:00 AM to 08/04/2021 2:00 AM Cogent will be performing network maintenance in our Buffalo facility starting at 12:00 A.M. Eastern time. Due to the redundant nature of our network, no customer impact is anticipated. The scope of this maintenance entails capacity augmentation for increased fault tolerance. If you have any ... Read More »

1st Aug 2021
Network outage affecting traffic

This message has been sent to notify you that we are aware of an ongoing network outage affecting traffic to IP addresses 185.191.228.194 to 185.191.228.252 A traceroute to any of these IP addresses show that there is no routing of the traffic at all. This finding suggests that our upstream provider, Kansas City Internet eXchange (KCIX) Networks, ... Read More »

18th Jul 2021
Network Maintenance - Buffalo, NY

We will be performing network maintenance in our Buffalo facility starting at 1:00 P.M. Eastern Time. Due to the redundant nature of our network, no customer impact is anticipated.The scope of this work entails adding transit capacity.If you have any questions or concerns, feel free to contact our support department by opening a support ticket in ... Read More »

28th Mar 2021
Ongoing power outage (2020-12-10, Amsterdam, power backplane defect)

his message has been sent to update you regarding the ongoing power outage affecting one or more of your services. We were able to secure a shipment of HP SL230s blade servers originating from Berlin, Germany. The shipment is expected to be dispatched today with UPS Express. Delivery is expected to occur tomorrow, Wednesday, December 16th. We ... Read More »

16th Dec 2020
Ongoing power outage (2020-12-10, Amsterdam, power backplane defect)

This message has been sent to update you regarding the ongoing power outage affecting one or more of your services. After extensive troubleshooting, it was found that the electrical damages from the power supply blow up did not extend farther than from the main boards. As one of the power supplies shows external damage, it would therefor appear ... Read More »

13th Dec 2020
Ongoing power outage (2020-12-10, Amsterdam, power backplane defect

This message has been sent to update you regarding the ongoing power outage affecting one or more of your services. The worse case scenario has materialized. The power backplane of the enclosure blowing up has fried all blade servers in the enclosure. We are concluding this based on the fact that our spare blades are powering up normally and ... Read More »

11th Dec 2020
Planned maintenance (cabinet migration)

  This message has been sent to notify you of a planned maintenance that will occur on : Thursday, August 27th at 13:00 CST This maintenance will affect the following service(s) (in Kansas City) only (a singular form used below) : 204.10.162.128/25 This maintenance is expected to last between 1h30 and 2 hours. The total downtime, for each ... Read More »

25th Aug 2020
This maintenance will affect all servers at our Amsterdam location only

This message has been sent to notify you of an unplanned, emergency network maintenance that will occur today, June 26th. This maintenance will affect all servers at our Amsterdam location only. The total downtime is expected to range between a couple seconds to few minutes. This maintenance will begin as soon as possible. The purpose of this ... Read More »

26th Jun 2020