Frequently asked questions

Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft, which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software.
To connect use the Remote Desktop Connection Tool, Once opened enter the IP/Name provided in the email into the Host/Computer field and click connect, after that you will be asked for login credentials, enter them and you will be connected.

Windows Vista / 7 : Click Start, point to All Programs, point to Accessories, and then click Remote Desktop Connection.

For XP : Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
Note : XP users must install this update.

Mac OSX : Download and install this software to connect.
Yes We Install Softwares on Request, Just let us Know either through Live Chat or Through Tickets.
We don't keep any kind of logs. Any kind of Hacking activities and SPAM mails will not be tolerated and will be reported to authorities.
Yes, as long as it is delivered to opt-in subscribers.
Depending on the payment method, you will get rdp instantly or in following 6 hours.
Yes, sure Just create a ticket or contact us on live Chat(preferred). As we offer Full refund so you can order without worries, if you don't like our service we will simply Refund you.
You can access any website , even which are banned in your countries.
No, Windows RDP does not comes with Administrator access (Custom Softwares will be installed* on request). If you want RDP with Administrator Access you need to check out our Windows VPS Plans.
Web-server Software like Xampp, Wampp will not be installed in our RDP Servers. High Definition Video editing, encoding, Ripping software are only allowed on Encoding Plans. You are not allowed to use hacking tools such as Brute forcing tools, Port Scanning (Nmap). All kinds of resource intensive software are also not allowed.
You will have to create a ticket for asking the software to be installed. Yes, you can use portable software without any issue.
You will get your RDP Login details instantly generally within 20 minutes , but in some cases it might take upto 12Hours.
All our RDP Plans comes with unlimited Bandwidth, you can use as much bandwidth as you want.
Yes, IP is shared amount the users who are on the same RDP Server. If you want dedicated IP you need to look for Windows VPS Plans.
Yes, Windows VPS comes with full administrator access. You can install the software you want.
Yes, you can do encoding / ripping / BitCoing Mining in your VPS Plans.
Yes, you can reboot your windows VPS whenever you want.
Yes, Windows VPS can be used to host websites.
We accept all major payment methods like PayPal, WebMoney, Perfect Money. We also accept Bank Transfer or NEFT (India Only).
We accept all payments in USD or $. For Indian Bank Transfer we also accept INR or ₹.
If you want to pay in other currency such as Euro or Pounds then you need to contact our support team or Contact us before making the payment.
Yes, We follow very strict rules for Refunds. You can find our refund policy from here.
YOpening dispute without any reason or even opening dispute after using our services in order to get your money back will not help. Doing so will result in money not being refunded and RDP/VPS will also get terminated.
You agreed to follow our ToS and Refund Policy during payment, hence Refunds will only be made based on our Refund Policy.
Not getting right answer? If you tried but our FAQ Section didn't answered your question then you can contact us anytime. BoxRDP support will get in touch with you.
Create a Ticket here